Editorial desk in Dubai Media City, Monday to Friday, 9:00 AM – 6:00 PM
Contact the NavigationInf editorial desk
One desk, several reasons to write. Tips, corrections, media enquiries and partnership questions all reach the same team, and this page sets out which channel to use and what happens next.
Which channel to use
Five reasons people write, and where each one lands
Every message arrives in the same inbox, but it does not all get treated the same way. A road restriction that plays out differently on the ground, a signage change that was never announced, a routing problem affecting thousands of commuters, a factual error in a published story, a press request, or a commercial placement question — each of those takes a different path through the desk. Reading the descriptions below before you write saves a round trip and gets your message in front of the right person faster.
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News tips
Something has changed on a road we cover
If you have seen a road restriction applied differently on the ground, a signage change that has not been announced, or a routing problem that affects a lot of people, tell us. The most useful tips include the location, the date, and what changed. Photographs help — a picture of a diverted lane or an unfamiliar sign carries more than a paragraph. We do not publish a tip without checking it, and we will not identify a source who asks to stay anonymous.
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Corrections
Something in a published story is wrong
If something in a NavigationInf story is wrong, send the story, the specific detail, and any supporting source. Name the figure, the date or the phrase that reads incorrectly so we can trace it back to its original. We correct the text and note the change rather than deleting the item, so the record stays readable. The corrections process is described in full on the Editorial Standards page.
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Media and press
Journalists, researchers and communications teams
Journalists, researchers and communications teams can reach the desk at the address below. We respond to enquiries that concern our published coverage. We do not provide advance copies of stories, and we do not share editorial schedules. If your question is about a specific report, quote the headline and the date you saw it, and we will come back to you with what we can confirm.
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Advertising and partnerships
Commercial placement sits outside editorial
Advertising and partnership enquiries are handled separately from editorial, which is why they do not influence coverage. If you want to discuss commercial placement, use the contact details and mark the message clearly. Anything sent as a commercial enquiry will not be treated as a news tip. That separation is not a formality: it is how a story about a road or a service stays independent of whoever pays for the space around it.
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Still unsure
Send it anyway, mark the subject line with what it is, and we will route it. A message that does not fit a category is not a wasted message.
What happens after you write
Tips are reviewed by the desk and, if they hold up, checked against official statements or a second source before publication. Corrections are processed in the order received and reflected in the story. Media enquiries get a reply when the request concerns coverage we have published. We read everything; we cannot always reply to everything.
What to include
Location, date, and what changed
A tip with a named road, a junction or a district and a date is easier to verify than a general impression. If the change is on signage, tell us which direction you were travelling and where the sign sits relative to the exit. Photographs taken in daylight read better, and dashcam stills are fine when they are sharp.
How we check
Against a statement or a second source
We look for an official statement, a published notice, or a second person who saw the same thing before anything runs. Where a claim cannot be confirmed, the story says so rather than implying certainty. Anonymous sources are protected, and identifying detail is removed from the copy when it would expose them.
What we can promise
A read, not always a reply
Every message is opened by a person on the desk. Tips that hold up move to a reporter; corrections get logged and processed in the order they arrive; media requests tied to our coverage get an answer. If a week passes and you have heard nothing, it does not mean the tip was discarded — it usually means the desk is still checking it.
Write to the desk
Use this form for a news tip, a correction request, a media enquiry, or a partnership question. Tell us which one it is in the message so it is routed on arrival, and include a way to reach you if you would like a reply.
Before or instead of writing, these may help
Most questions that arrive at the desk are already answered somewhere on the site. Checking first saves you a wait.
Request a correction
Corrections are the fastest way to change something we have published. Send the story, the exact detail, and the source that contradicts it. We correct the text and note the change rather than deleting the item, and the note stays visible so the record is honest about what was fixed.
News tips
Checked before publication
Extending
Corrections
Noted, never deleted
Reliable
Media and press
Replies tied to our coverage
Reliable
Advertising
Handled outside editorial
Reliable
Walk-in visits
Uncharted
The desk works from an office and does not take walk-in visitors. If you want to meet, arrange it first by email or telephone so someone is available when you arrive.